Customer Service: (866) 706 - 7283
Canadian & Veteran Owned Since 1998

FAQs

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What are the essential items to include in a basic first aid kit?

A basic first aid kit should contain items like bandages, antiseptic wipes, adhesive tape, scissors, tweezers, and gloves.

How often should I inspect and restock my first aid kit?

It is recommended to check and replenish your first aid kit every 3-6 months or as supplies are used.

What is the difference between a basic first aid kit and an advanced first aid kit?

Advanced first aid kits typically include more specialized items like CPR masks, splints, and additional medical instruments.

Are there specific first aid kits for different settings, such as home, workplace, or outdoor activities?

Yes, there are first aid kits designed for various settings. Workplace kits may include supplies for common workplace injuries, while outdoor kits may have items for wilderness first aid.

How do I use an AED (Automated External Defibrillator) in case of a cardiac emergency?

Most AEDs come with simple instructions. Attach the pads, follow voice prompts, and continue until professional help arrives.

Can I purchase individual first aid supplies instead of an entire kit?

Yes, you can purchase individual first aid supplies to customize your kit or replace used items.

What is the shelf life of first aid supplies, and how should I store them?

The shelf life varies by product but is typically 2-5 years. Store items in a cool, dry place away from direct sunlight.

Do you offer safety training courses for first aid and CPR?

Yes, we offer safety training courses. Check our https://fast-rescue.com/ website for information on available courses.

What should I do if a product I ordered arrives damaged or is missing from my shipment?

Contact our customer service immediately, and we will assist you in resolving the issue.

Are your products compliant with safety standards and regulations?

Yes, our products meet or exceed relevant safety standards and regulations. We prioritize the quality and safety of our offerings.

What types of first aid kits do you offer?

We provide a wide range of first aid kits suitable for various needs, including workplace, home, travel, and sports. Each kit is thoughtfully assembled with high-quality supplies to handle common emergencies.

How can I determine the right type of defibrillator (AED) for my needs?

Our team can guide you in selecting the appropriate AED based on your environment, whether it’s for a workplace, public space, or home use. We'll help you understand the different features and specifications to make an informed choice.

Do you provide after-sales support for the products purchased?

Certainly. Our commitment to your safety extends beyond the purchase. We offer after-sales support including product guidance, maintenance tips, and replacement supplies.

What is your return policy on first aid supplies and equipment?

We have a customer-friendly return policy. If you're not satisfied with your purchase, you can return the product within a specific time frame, subject to our terms and conditions.

Can I order first aid and safety supplies in bulk for my business or organization?

Yes, we offer bulk ordering options for businesses and organizations. Contact our sales team for more information at info@firstaidsupplystores.com.

Do you offer specialized first aid kits for specific industries, like construction or food service?

Absolutely, we provide industry-specific first aid kits tailored to the unique needs of various professions.

Can you provide guidance on how to perform basic first aid procedures, like wound care and CPR?

Yes, we offer resources and guides on our website to help you understand and perform basic first aid procedures.

What is the return policy for your products if I'm not satisfied with my purchase?

You can find our return policy on our website, detailing the process for returning products and receiving refunds or replacements.

Are there any discounts or special offers for schools, nonprofits, or emergency services personnel?

We often have special discounts and offers for educational institutions, nonprofits, and emergency services. Please inquire for more information.

Do you offer eco-friendly or sustainable first aid and safety products?

We have a selection of eco-friendly and sustainable products designed to minimize environmental impact.

Can I get a custom first aid kit designed to meet my specific needs and preferences?

Yes, we offer customized options to create a first aid kit tailored to your unique requirements. Minimum quantities will apply. Contact our team for details.

What steps should I take to ensure the safety of my family during a natural disaster or emergency situation?

We offer advice and resources on emergency preparedness and the essential items you should have on hand in case of disasters.

How often should I replace or restock my first aid supplies?

It's important to regularly check and restock your first aid supplies. We recommend reviewing your kits at least every six months and replacing any expired or used items.

Can I order products online, and do you offer shipping?

Yes, you can conveniently order products through our website. We offer shipping options to meet your needs, with details on delivery times and costs available at checkout.

How do I know which protective wear is right for my industry or activity?

Our experts are available to advise you on the most suitable protective wear for your specific industry or activity, ensuring you have the right level of protection and compliance with safety standards.

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